Customer Service Representative (Dutch + English) – On-Site | Lisbon*

Customer Service Representative (Dutch + English) – On-Site | Lisbon Location: Lisbon, Portugal Work Model: On-Site Start Date: 2 April 2026 Market: Dutch Market Working Schedule: Monday to Sunday – 08:00 to 23:00 (Rotative Shifts) Days Off: 2 rotative days per week Salary: €1,100 gross x14 months About the Role We are looking for a Dutch-speaking Customer Service Representative to support the Dutch market from our Lisbon office. This role is ideal for candidates who are customer-oriented, solution-driven, and comfortable working in a fast-paced international environment. Responsibilities Provide high-quality customer support via phone, email, and chat Assist customers with inquiries, issues, and product-related questions Ensure customer satisfaction and professional case handling Document interactions accurately in internal systems Follow company procedures and service standards Requirements Fluency in Dutch (C1–C2) Good command of English (B2+) Minimum 6 months of previous experience in customer service (mandatory) Strong communication and problem-solving skills Ability to work rotational shifts, including weekends Whats Offered Stable full-time contract Competitive salary: €1,100 gross x14 months International and multicultural environment Career development opportunities Office-based role in Lisbon If you are motivated, customer-focused, and ready to grow your career in Portugal, this could be the right opportunity for you