Admin & Customer Support Executive (E-Commerce)

About Us We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Administrative Support Executives, providing exceptional support to clients within the e-commerce logistics industry. Job Responsibilities Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools. Resolve customer complaints to achieve high customer satisfaction. Record and submit customer complaints using the internal system according to the provided SOP. Perform administrative documentation and case tracking duties related to customer support. Job Requirements Diploma and above Excellent English and Malay communication skills (written, verbal, listening) 1–2 years of BPO experience will be an added advantage Customer-oriented mindset with pleasant interpersonal skills Proficiency in Microsoft Office and computer operations Ability to work in a fast-paced environment and under pressure Job Details Full-time Rotational shift 5 working days per week Location: Sungai Petani (Work in Office) Salary & Benefits Basic Salary:RM2,000 Performance KPI Incentive: Up to RM250 per month EPF & SOCSO Birthday Leave Annual Leave, Maternity Leave, Parental Leave Promotion Opportunities Professional Development Expected Start Date: Immediately Know more about us at: Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm Instagram: https://www.instagram.com/summitnexttechnologies LinkedIn: https://www.linkedin.com/company/summitnext-technologies/ Website: https://summitnext.my/