Technical Support Supervisor (IoT and Telematics)

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities: Providing technical support to teams within the organization when required Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure. Maintaining and updating technical documents and procedures Identifying and resolving system issues Perform daily system monitoring, verifying integrity and availability of Cartrack’s application Perform daily post installation/ QA validation Review systems and application logs for remote diagnostic of field devices Provide training and assistance to users of Cartrack application systems Provide on-site field support and installation Verify completion of scheduled jobs Internal IT support Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry. Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions