Danish-Speaking Customer Service Representative

Danish-Speaking Customer Service Representative Introduction A global leader in customer experience and digital services is seeking Danish-speaking Customer Service Representatives to support world-renowned brands (such as those in the streaming, e-commerce, or automotive sectors). This role is based in Lisbon, Portugal , and is designed for empathetic, problem-solving individuals who enjoy working in a vibrant, multicultural environment. You will serve as the first point of contact for the Danish market, ensuring high levels of customer satisfaction and loyalty. Your Role Multichannel Support: Be the primary point of contact for Danish-speaking customers via phone, email, and live chat. Inquiry Resolution: Address a wide range of queries, from general information and account management to technical troubleshooting and billing questions. Customer Journey: Manage cases with professionalism and empathy, aiming for first-contact resolution while handling complex or sensitive situations with care. Documentation: Accurately record all customer interactions and solutions in the CRM database to ensure data integrity. Collaboration: Work closely with team members and internal departments to improve the customer journey and escalate issues when necessary. Brand Representation: Act as a brand ambassador, maintaining high service standards and staying up-to-date with the latest product features and company policies. Your Qualifications Languages: Native or fluent proficiency in Danish (C1/C2) and a good command of English (B2) for training and internal communication. Experience: Minimum of 6 months to 1 year of experience in customer service, retail, or a call-center environment is preferred. Communication: Excellent interpersonal, verbal, and written communication skills. Technical Skills: Tech-savvy with the ability to navigate multiple digital platforms and a basic understanding of MS Office. Soft Skills: A solution-oriented mindset, strong emotional intelligence, and the ability to remain calm under pressure. Flexibility: Willingness to work on a rotational shift pattern, which may include weekends or bank holidays. The Offer Location: Modern offices in Lisbon, Portugal , often located near the beach or in the heart of the city. Remuneration: Competitive base salary plus performance-based bonuses. Relocation Support: Comprehensive package typically including flight reimbursement and provided accommodation (shared company apartment) for those moving from abroad. Health & Wellness: Private health insurance and access to wellbeing initiatives. Training: Fully paid professional training and onboarding to set you up for success. Culture: A progressive and inclusive international work environment with regular social events and team-building activities. Career Growth: Clear pathways for professional development and internal mobility within a global organization. Are you ready to start an international career in one of Europes most beautiful capitals? We are looking for customer-obsessed individuals to join our team in Lisbon. Apply today!