IT Specialist

Job Description: We are looking for a highly capable IT Specialist to provide technical assistance to our employees. The IT Specialists will provide our organization with Information Technology support to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware, software and network installations, ensuring optimal use of our hardware, software and network technologies, enhancing network and system performance, securing data, and improving all companys IT Systems. They may also be required to provide IT support to customers. Duties and Responsibilities: Installs Computer Systems, software, and other IT related equipment Configurations, settings and permissions to fix Network and Computer issues Maintenance of Computer Systems, Network Connectivity and other IT related equipment Logging, processing and updating of IT Requests Tickets from employees Gathering and analyzing data to diagnose problems with Computer Systems Answering employee questions regarding IT Systems Generating sign ins for new hires during the onboarding process Requirements: Degree in B.S. in Computer Engineering, Information Technology, Computer Science or similar courses. At least 2-3 years of experience as an IT Support or Helpdesk Specialist Knowledge of Network and System Administration would be an advantage Knowledge of Security System operation and maintenance would be an advantage Exceptional ability to provide technical support and resolve queries In-depth knowledge of computer hardware, software, and network Ability to determine IT needs and train end-users Proficiency in IT helpdesk software Experience in documenting processes and monitoring performance metrics Advanced knowledge of database maintenance and system security Ability to keep up with technical innovation and trends in IT support Any IT Certification (e.g. Cisco, Microsoft, etc.) would be an advantage Willing to report to our Parañaque.