Operations Performance Senior Manager

About MVH Europe Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. Data-driven insight and performance transparency are critical enablers of consistent clinical quality and sustainable business performance across our veterinary network. Role Overview The Operations Performance Senior Manager is responsible for designing, maintaining, and continuously evolving data-driven performance tracking frameworks and practices that enable clear operational visibility across MVH Europe’s veterinary clinic network. This role ensures that leadership and field teams have access to timely, accurate, and actionable data to drive both clinical and commercial performance consistently across the business. Acting as a key connector between technical data teams and operational leaders, the role translates strategic priorities into meaningful KPIs, dashboards, and performance insights that support effective decision-making. Operating at Group level, the role strengthens alignment between data, business impact, and usability, enabling leaders to proactively manage performance and outcomes across regions and clinics. Key Responsibilities Performance Frameworks & KPIs Lead the definition and continuous improvement of operational and clinical KPIs in alignment with strategic goals. Ensure performance metrics reflect both clinical outcomes and commercial impact. Metrics, Dashboards & Business Requirements Define clear business requirements for metrics and performance tracking dashboards that support decision-making at all levels. Serve as the central point of contact for operational dashboarding needs across Central Operations. Data Collaboration & Quality Collaborate closely with Data & Analytics teams to ensure data integrity, automation, and reliability of dashboard reporting tools. Support scalable and consistent performance reporting solutions across the business. Performance Insight & Decision Support Support VPs, field operations teams, and clinic leaders with performance insights and data-driven recommendations. Monitor trends, flag anomalies, and proactively communicate key operational and clinical performance issues. Adoption, Coaching & Enablement Provide coaching, training, and documentation to ensure effective adoption and consistent usage of dashboards across the organization. Build data literacy and performance management capability within operational teams. Context and Scope This role operates at Group level , working in close collaboration with Data & Analytics, Field Operations, Finance, and Medical teams. The Operations Performance Senior Manager acts as a critical bridge between technical data teams and operational leadership, ensuring KPIs and dashboards are aligned with business impact, clinical priorities, and usability in day-to-day operations. Education & Professional Qualifications Bachelor’s or Master’s degree in a numerate discipline. Certification in BI or data visualisation tools (e.g., Power BI, Tableau) is a plus. Familiarity with systems and dashboard environments is desirable. Knowledge / Experience 5+ years of experience in operations analytics, business intelligence, performance management, or equivalent experience using data to drive performance improvement. Strong command of data visualisation tools such as Power BI, Tableau, Looker, or similar. Proven ability to translate insights into meaningful and actionable outcomes. Experience in a multi-site healthcare or veterinary environment is highly desirable. Comfortable working across business and technical teams in a matrixed organisation. Proven ability to translate business strategy into detailed requirements. Excellent communication, stakeholder management, coaching, and training skills. Key Mars Leadership Competencies Drives Results Plans and Aligns Tech Savvy Builds Networks Communicates Effectively Our Offer Join a purpose driven company, where we’re striving to shape the future of veterinary care, together. An industry competitive salary and benefits package. A stimulating work environment with good opportunities for personal development. Freedom to take responsibility and the opportunity to influence at Group level. Hybrid working, international, digital work environment. Learning and development opportunities. The opportunity to cuddle our beloved 4-legged friends in our offices. We are always open for a conversation to discuss your individual needs. Interested? Please contact Christina Scimeca , Group Corporate Recruitment Partner , who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through clicking the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.