Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite

Start Date: 27-Mar Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: 1 to 2 years of contact center experience 1 to 2 years of Workforce Management experience in a call center/shared services environment Banking industry experience is highly preferred Exposure to UK and/or US Banking industry is an advantage Strong analytical and problem-solving skills Advanced proficiency in MS Excel (reporting, data analysis, formulas) Experience with Workforce Management software (scheduling, performance tracking, reporting) Strong numerical and data interpretation skills