German-Speaking Customer Support Agent (Remote)

German-Speaking Customer Support Agent (Remote) Location: Greece (Remote) Work Schedule: Monday–Friday | 09:00–19:00 (rotating shifts) Training & Work Model: Fully remote (training from home & work from home) About the Role Join the customer support team of a leading Swiss financial services organization operating in the digital payments and invoicing sector. The company provides modern, secure, and flexible payment solutions for both online and in-store transactions, supporting businesses and private customers across Switzerland. As a German-speaking Customer Support Agent , you will be the first point of contact for customers, ensuring a smooth, transparent, and professional payment experience aligned with high Swiss banking standards. Your Daily Responsibilities In this customer-facing role, you will: Handle inbound customer inquiries via phone and email in German Provide Tier 1 customer support related to: Invoice explanations and payment clarifications Billing questions and reminder fees Collection-related inquiries (soft collection) Update and maintain customer records using internal systems Follow up on payment- or account-related cases and escalate complex issues when required Work closely with your team to ensure efficient case resolution Your goal is to deliver clear, empathetic, and efficient support , while maintaining professionalism and trust. Candidate Profile Languages German: C1 level or higher English: B2 level (required for training and internal communication) Experience & Education No previous customer support experience required — full training provided Interest or background in finance, payments, or economics is a plus Skills Strong written and verbal communication Good computer literacy and ability to multitask Problem-solving mindset and adaptability Customer-oriented attitude Salary & Benefits Gross monthly salary: €1,300 Performance bonus: Up to 10% of gross salary , based on targets Paid training: 25 working days Work model: Fully remote Schedule: Monday–Friday | 09:00–19:00 (rotating shifts) Relocation Support (if applicable) For candidates relocating to Greece, support options are available: Full relocation package including flight, hotel accommodation, and real estate agency fee or Relocation allowance + real estate agency fee (for self-arranged relocation) Hiring Process Application review Language assessment (German & English) Interview with the hiring team Important: A birth certificate is required for employment documentation.