Female Technical Support Engineer

Location: DHA Phase 2, Islamabad, Pakistan Job Type: Full-Time | Onsite | Monday to Friday Shift Timings: Winter: 7:00 PM – 3:00 AM Summer: 6:00 PM – 2:00 AM Salary Range: PKR 70,000 – 80,000 Benefits: Medical, Food, Accommodation & Fuel Allowance Job Overview We are hiring a Mid-Level Technical Support Engineer to join our growing technical support team in Islamabad. This role is ideal for professionals with strong troubleshooting skills, excellent English communication, and a passion for delivering outstanding customer support. You will be responsible for handling technical issues, supporting international clients, and ensuring high service quality in a fast-paced environment. This is an excellent opportunity for candidates looking to grow their careers in IT Support, Technical Support Engineering, Customer Support Engineering, and Helpdesk Operations . Key Responsibilities Provide technical support to clients via calls, emails, and chat in fluent English Diagnose, troubleshoot, and resolve software, system, and application issues Explain technical solutions clearly to non-technical clients Escalate complex issues to development or infrastructure teams when required Maintain detailed documentation of issues, solutions, and follow-ups Monitor systems and proactively identify potential technical problems Ensure timely resolution of support tickets while meeting SLAs and KPIs Build strong client relationships through professional communication Maintain high customer satisfaction and service quality standards Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or related field 1–2 years of experience in Technical Support, IT Support, or Helpdesk roles Strong troubleshooting and analytical problem-solving skills Excellent spoken and written English communication Ability to communicate technical concepts to non-technical users Customer-focused attitude with strong attention to detail Ability to work independently and in a team environment Experience with ticketing systems and support documentation is a plus Compensation & Benefits Salary: PKR 70,000 – 80,000 Medical coverage Food facility Accommodation Fuel allowance Professional and growth-oriented work environment Why Join Us? Stable and long-term career opportunity Professional work culture Exposure to international clients and real-world technical environments Growth in technical, communication, and customer service skills