Front Office Manager

Front Office Manager - NOS 5* Hotel & Villas Sifnos Position Overview: The Front Office Manager is responsible for overseeing front desk operations, ensuring high standards of service and guest satisfaction. Key Responsibilities: Manage the front office team, including hiring, training, and performance evaluations. Recruit and onboard new staff members if needed. Conduct regular training sessions on customer service and operational procedures. Evaluate team performance through regular assessments and feedback Ensure smooth check-in and check-out processes for guests. Monitor check-in/check-out times to minimize wait times. Assist front desk staff during peak hours. Ensure proper documentation and payment processing for all guests. Address guest inquiries, complaints, and feedback promptly. Maintain a guest complaint and resolutions log. Train staff on effective communication and conflict resolution. Follow up with guests to ensure satisfaction after resolving issues. Monitor and manage front office budgets and expenses. Track daily revenue and expenses related to front office operations. Prepare monthly budget reports for management review. Identify areas for cost savings and efficiency improvements. Collaborate with other departments to enhance guest experience. Schedule regular meetings with housekeeping and maintenance teams. Communicate special guest requests or needs to relevant departments. Participate in cross-departmental projects and initiatives. Implement and maintain operational procedures for front office operations. Develop standard operating procedures (SOPs) for front desk tasks. Regularly review and update policies to ensure compliance with industry standards. Monitor staff adherence to established procedures. Ensure compliance with health and safety regulations. Conduct regular training on health and safety protocols. Monitor the front office for compliance with safety standards. Report any safety hazards or incidents to management immediately. Requirements: Minimum of 3 years’ experience in hotel front office management. Excellent communication skills in Greek and English. Strong leadership and interpersonal skills. Ability to multitask and work in a fast-paced environment.