Customer Operations Specialist (Italian, Spanish or French language)

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions. If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you! Your Role You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues. Job Description: ● Handle incoming customer queries promptly and professionally ● Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks. ● Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department. ● Conduct business customer screening and monitor for potential risks, reporting to Compliance Department ● Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process. ● Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France, Italy, Spain, Belgium) ● Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements. ● Manage sensitive and confidential information with discretion and adherence to data protection standards. ● Process client payment/acceptance setup modifications and profile adjustments accurately. ● Oversee billing, supplier management, and a variety of back-office tasks to support operational efficiency and broaden your expertise. Requirements: ● Strong analytical and problem-solving skills with attention to detail. ● Excellent written communication skills, with the ability to correspond clearly in English ( French, Spanish or Italian is needed ) or experience using translation tools for day-to-day communication. ● Ability to handle confidential information with integrity and professionalism. ● Experience in financial services, risk assessment, or customer support is a requirement. ● Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. ● Proactive and Independent player with developed problem-solving and analytical skills. ● Ability to work in a multicultural team environment. If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application. Your Package 💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 2700 Eur gross) 🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?) 🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership) 🛟 Life Insurance 🤯 Ifeel for your mental health 🏢 Office in Old Town of Vilnius 🍕 Regular social events and celebrations. 📱 Monthly Phone Allowance 💻 All the tools and equipment you need to do your job 🏡 Flexibility to mix being in the office with working remotely from your home Your Qualifications: ● English as well French, Italian or Spanish ● Excellent communication skills ● Ability to work together with multiple stakeholders in remote locations ● Ability to multitask and prioritise, focus on most impactful activities without the close supervision ● Ability to work well under pressure and tight time frames About Market Pay Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more. With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs. Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.