CSR - Spanish Bilingual (Remote)

Job Title: CSR - Spanish Bilingual About the Client: Is a cloud‑based fintech/payment software company that provides payment plan and payment management solutions for businesses. Its not a bank or a lending institution — instead, it enables companies (especially healthcare providers like veterinary clinics, dental offices, etc.) to offer customers flexible, no credit‑check, no interest payment plans while still getting paid in full. Overview: The Customer Service Representative (CSR) - Spanish Bilingual plays a key role in supporting client's customers and account holders through timely communication, accurate documentation, and consistent follow‑through. This role requires strong phone and text communication skills, a high level of organization, and the ability to manage delinquent accounts with professionalism and empathy. Responsibilities : Daily Communication Targets: Manage and respond to incoming text messages promptly and professionally. Maintain a minimum of 100 combined inbound and outbound calls per day. Utilize automated text tools for delinquent account outreach as needed. Delinquent Payment Management Achieve a daily target of 50% Back on Track for delinquent payments. Engage account holders with clear, supportive communication to resolve missed payments. Additional Duties: Customer Follow‑ups: Conduct timely follow‑ups to resolve outstanding issues or questions. Documentation: Accurately record all customer interactions, payment updates, and account notes. Calendar & Deadline Management: Assign follow‑up dates to each ticket to ensure consistent progress. Training: Participate in ongoing training to stay current on policies, procedures, and system updates. Team Collaboration: Work closely with team members to support department goals and share best practices. Feedback: Provide constructive feedback to help improve processes, tools, and customer satisfaction. Qualifications: Bilingual in Spanish and English— ability to communicate fluently with Spanish‑speaking customers. Strong verbal and written communication skills. Ability to manage high‑volume communication in a fast‑paced environment. Excellent organizational skills and attention to detail. Problem‑solving mindset with a customer‑first approach. Experience in customer service, collections, or call‑center environments is helpful but not required. Schedule: Night Shift (US Time) Setup: Remote Why Join STAFFVIRTUAL? Competitive compensation and benefits package HMO Day 1 + FREE dependent coverage De minimis and allowances Attendance bonus Paid time offs Company-provided work setup (laptop, monitor, accessories) Training, career growth, and global exposure A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!