Customer Service Advisor (French & English) – Porto

Business Travel Customer Service Advisor (French & English) – Porto, On-site Location: Porto, Portugal (On-site) Start Date: 12 March 2026 Contract Duration: 6 Months Schedule: Monday to Friday, 08:00 – 17:00 Days Off: Saturday & Sunday About the Role We are hiring a Customer Service Specialist to join a leading all-in-one business travel management platform in Porto. Our client provides a seamless corporate travel experience, allowing employees to book trains, flights, hotels, and car rentals through a single platform. Managers benefit from tools for group bookings, subscriptions, and expense tracking. As a Customer Service Specialist, you will act as the first point of contact for clients, ensuring a smooth and efficient travel experience while maintaining high service standards. Key Responsibilities Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy Assist clients with booking, modifying, and canceling travel arrangements Provide accurate and timely information about travel services, destinations, and company policies Resolve customer issues efficiently and escalate when necessary Maintain and update CRM systems for accurate customer tracking Collaborate with internal teams to improve service quality Collect and report customer feedback to support platform improvements Requirements Minimum 2 years of customer service experience (travel industry experience is a strong advantage) High School diploma (12th grade or equivalent) Fluent French (C2) and English (C1) – written and spoken Strong communication and interpersonal skills Ability to work in a dynamic, fast-paced environment Solution-oriented mindset with attention to detail Compensation & Benefits Gross salary: €1,000/month Meal allowance: €7.63 per working day Hands-on experience in the growing travel tech industry Supportive and collaborative on-site team environment How to Apply If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org