Spa Receptionist

Glenmarie, Selangor Salary: RM2,300 - RM3,000 Job Overview We are looking for a professional and well-presented Luxury Spa Receptionist to be the first point of contact for guests. This role focuses on delivering exceptional customer service, managing appointments, and ensuring smooth front-of-house operations in a premium spa environment. Key Responsibilities Guest Experience & Reception Duties Welcome guests warmly and professionally Ensure smooth check-in and check-out processes Maintain a clean, organized, and welcoming reception area Provide attentive and personalized customer service Appointment Management Manage bookings and schedules accurately Coordinate appointments with therapists Recommend suitable treatments, packages, and promotions Communication & Customer Service Answer phone calls, WhatsApp messages, and emails professionally Provide clear information about services and pricing Handle customer inquiries and requests efficiently Cashiering & Administration Process payments and issue receipts Perform basic data entry and daily reporting Maintain accurate customer and sales records Requirements Minimum SPM or equivalent Prior experience in reception, hospitality, customer service, or spa environment is an advantage Well-groomed, polite, and professional appearance Good communication and interpersonal skills Basic computer and administrative skills Able to work weekends Working Hours Monday to Sunday (1 day off per week) 10:00 AM – 7:00 PM Closed on gazetted public holidays Benefits Stable working hours Professional working environment Training provided Opportunity to grow in the wellness and hospitality industry