French Travel Customer Specialist in Porto - No Night Shifts

Start Your Journey in Travel Customer Specialist — Assist Travelers Worldwide! Join a dynamic and collaborative environment where your communication skills and solution-oriented mindset truly make a difference. If you enjoy helping others, handling travel-related inquiries, and working in a structured yet fast-paced setting, this opportunity could be the right fit for you. Role Overview: As a Travel Customer Specialist, you will play a vital role in ensuring smooth and stress-free travel experiences. Through clear and professional communication across multiple channels, you will assist customers with bookings, changes, cancellations, and general travel-related questions. This role is ideal for individuals who are customer-focused, organized, and eager to grow in the travel and service industry. Key Responsibilities: rovide professional, empathetic, and accurate support via phone, email, and chat Assist customers with bookings, itinerary changes, cancellations, and refund requests Follow internal procedures (SOPs) to resolve cases efficiently or escalate when required Meet defined performance targets, including quality standards and SLA metrics Stay up to date with travel policies, system tools, and destination requirements through continuous training Maintain a customer-first approach by delivering clear, practical, and timely solutions Share feedback and suggestions to improve processes and enhance the overall customer journey Requirements: Language Skills: Fluent in French (C1 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Experience: Minimum 1 year of experience in Customer Support Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary : Your expertise and dedication are rewarded Language Bonus : Additional rewards for your language proficiency Meal Allowance : Daily support during your work hours Health & Life Insurance : Comprehensive benefits for your well-being Collaborative Team : Be part of a communicative and supportive work environment Relocation Assistance : Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!