Austrian German Customer Support in Lisbon

Start Your Career in Customer Support! Join a dynamic, service-oriented team where empathy, professionalism, and excellence shape every customer interaction. If you’re proactive, detail-driven, and motivated to support others, this role could be the perfect opportunity for you. Role Overview: As a Customer Support, you will be the first point of contact for customers, offering assistance via phone, email, and live chat. Your mission will be to provide accurate guidance, address inquiries efficiently, and deliver a smooth and positive overall experience. Key Responsibilities: Provide courteous and professional support through phone, email, and chat Manage diverse inquiries, including service requests, account assistance, and basic troubleshooting Clearly explain solutions, resolve concerns, and ensure customers feel heard and appreciated Maintain precise documentation of cases and update records accordingly Escalate complex or sensitive issues following established procedures Partner with internal teams to ensure prompt and accurate resolutions Consistently achieve service quality standards and response-time targets Keep up to date with product developments, policies, and best practices to deliver outstanding support Requirements: Language Skills: Fluent in Austrian German (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!