VIP Account Manager — Limassol, Cyprus (On-site)

VIP Casino Manager — Limassol, Cyprus (On-site) A Limassol-based iGaming services company with over 10 years' experience is looking for a VIP Manager to own and grow a portfolio of high-value casino players across multiple brands. This is a hands-on, commercially driven role — you'll be the primary relationship holder for VIP players, responsible for increasing deposits, retention, and lifetime value through proactive engagement and tailored campaigns. If you have a hunter mentality, thrive in a high-touch client environment, and understand what makes high-value players tick, read on. Who We Are We are a Limassol-based iGaming services company with over a decade of experience providing customer retention and back-office support to online casino and gaming brands. We work behind the scenes across multiple brands and jurisdictions, building long-term player relationships and driving commercial performance. Your Role As VIP Manager, you will be the primary point of contact for a dedicated portfolio of high-value casino players across multiple brands. Your focus is straightforward: grow deposits, increase retention, and maximise player lifetime value through proactive relationship management, targeted campaigns, and a sharp commercial instinct. This is not a reactive customer service role. You are expected to hunt, not wait — identifying upsell and cross-sell opportunities, reactivating dormant players, and creating engagement strategies that drive measurable results. What You'll Do Manage a dedicated portfolio of VIP players across multiple casino brands. Drive portfolio growth by increasing deposits, retention, and player lifetime value. Build strong, long-term relationships with VIP players through personalised communication. Identify and act on upsell and cross-sell opportunities within your portfolio. Plan, execute, and manage targeted VIP campaigns, promotions, and incentives. Measure and analyse campaign performance and player behaviour to assess impact and ROI. Reactivate dormant or declining VIP players using tailored engagement strategies. Handle VIP player requests, issues, and escalations professionally and promptly. Collaborate with internal teams — CRM, Payments, Risk, Compliance, Marketing — to optimise the player experience. Maintain accurate records of player interactions and portfolio performance. Ensure all activities comply with responsible gambling, AML, and regulatory requirements. What You Bring Native-level English — spoken and written — with a strong understanding of tone, nuance, and idiomatic expression. Proven experience managing VIP or high-value clients, ideally within iGaming, casino, or a similar high-touch environment. A hunter mentality — strong commercial drive, results-oriented, and proactive rather than reactive. Strong lateral and critical thinking skills with the ability to think creatively. Excellent problem-solving skills and sound decision-making under pressure. High emotional intelligence — able to adapt communication style to different personalities. Strong organisational skills — comfortable managing multiple players, campaigns, and priorities simultaneously. Confident working with KPIs, performance metrics, and portfolio analysis. Desirable Experience working with multiple brands or jurisdictions. Familiarity with CRM tools and VIP management platforms. Shift Pattern This role operates on a rotating shift basis, including evenings, occasional weekends, and night shifts. You must be flexible and able to deliver a consistently high level of service across all assigned shifts, ensuring uninterrupted VIP coverage. Location Limassol, Cyprus — on-site. Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) + commissions + shift premiums.