Key Accounts Manager

This role is a Key Account / Client Relationship Management position focused on managing and growing strategic customer accounts while ensuring seamless delivery of services. The successful candidate will act as the primary point of contact for assigned clients, building strong professional relationships and ensuring that client needs are understood, addressed, and exceeded. The role requires close coordination with internal teams (support, service, management) to execute partner strategies, deliver campaigns or solutions, and meet account performance targets. Key Responsibilities: Establish productive, professional relationships with key personnel in assigned customer accounts Execute on partner strategies and initiatives Coordinate involvement of internal personnel, including support, service, and management resources, to meet account performance objectives and customer expectations Meet assigned targets for strategic objectives in assigned accounts Proactively assess, clarify, and validate customer needs on an ongoing basis Lead solution development efforts that best address customer needs, while coordinating all necessary internal personnel Identify client requirements, determine schedule availability, promote services, define processes and related materials, provide quotations and contracts, acquire customer paperwork, mediate processes, resolve issues, communicate project status, and obtain sign-offs Understand the clients organization and structure, know the clients products/services, stay aware of client news and changes, monitor and assure proper billing procedures, and understand the clients strategy and roadmap Establish and promote goodwill with customers; review client issues, tasks, projects, and new initiatives, and follow up as required Non-Technical Skills: Exceptional communication skills Ability to work well in a team as well as independently Self-motivated Ability to accurately estimate work required, prioritize tasks, and meet deadlines Positive outlook on life, work, and other people Attentive to detail and passionate about data Excited about learning, pushing technical limits, and finding new solutions Creative and logical thinking with strong problem-solving skills Qualifications: Matric / Grade 12 Degree or qualification in Sales, Marketing, or Business Management preferred Experience and Skills Required: Strong business analysis experience 1-3 years experience in Key Account Management, Client Relationship Management, or Campaign Implementation (preferably in financial services, marketing, or digital environments) Proven experience in managing multiple stakeholders and delivering results-driven campaigns