Quality Analyst - UK Financial Collections (Quezon City) | Onsite

Start Date: 30-Mar Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment 2 to 4 years of contact center experience in the banking industry Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc Excellent communication & feedback/coaching skills Good to have: Exposure to UK banking or collections experience in other verticals