Croatian & English Customer Advisor – Athens, Greece

Croatian & English Customer Advisor – Athens, Greece Ready to bring your communication skills to the historic heart of the Mediterranean? We are looking for a solutions-oriented Croatian & English speaker to join our professional support hub in Athens . This is a 100% on-site role designed for those who thrive in a collaborative office environment and value a structured, daytime-focused schedule. Why Youll Love Working in Athens No Night Shifts: Enjoy a rotational schedule that always wraps up by 19:00—leaving your evenings free for the Athenian sunset. Professional Stability: A full-time, structured contract with a company that values career longevity. International Hub: Work alongside a diverse, multilingual team in one of Europes most vibrant capitals. Expert Training: We don't expect you to know everything on day one; we provide fully paid, comprehensive onboarding. Your Daily Mission As a Bilingual Customer Advisor, you are the voice of our brand for the Croatian market: Inbound Expertise: Handle customer inquiries via phone with professionalism and empathy. Problem Solving: Use structured troubleshooting to provide clear, practical solutions. Case Management: Accurately log interactions and feedback in our internal CRM. Quality Excellence: Ensure all cases are resolved within agreed SLAs while maintaining high satisfaction standards. Escalation: Identify complex issues and navigate them through the proper internal channels. What You Bring to the Team Language Mastery: Native or C1–C2 level Croatian and strong English (C1) . Education: High School Diploma or higher. Analytical Mindset: A knack for troubleshooting and "connecting the dots" to solve customer puzzles. Availability: Ready to work rotational shifts (Monday–Sunday) within the 08:00–19:00 window. Right to Work: You must hold a valid EU Passport or a Greek Work Permit . Opportunity Snapshot Feature Details Start Date 20 March 2026 Location Athens, Greece (100% On-site) Work Hours Rotational Days Monday – Sunday (5 days/week) Training Fully Paid Join Our Team in Athens If you are customer-focused and ready for a fresh start in Greece, we want to meet you! Apply directly via Manatal or send your CV and a brief professional summary to: zineb.juedi@cbtalents.org Note: Only shortlisted candidates will be contacted. We look forward to hearing from you!