Bilingual Customer Advisor (Dutch + English) – Athens

Bilingual Customer Advisor (Dutch + English) – Athens Location: Athens, Greece Start Date: 27 March 2026 Schedule: Monday–Sunday | Rotational shifts between 08:00–00:00 Work Model: On-site Employment Type: Full-time Role Overview We are looking for a Dutch-speaking Customer Advisor to join a dynamic customer service team in Athens. In this role, you will support customers via inbound communication channels, ensuring high-quality assistance, accurate case handling, and timely resolution in line with service level agreements. Key Responsibilities Respond to customer inquiries via inbound phone lines Accurately log consumer inquiries, questions, and feedback in the internal database Handle and escalate complaints according to company policy Ensure all calls and emails are resolved within agreed SLAs Troubleshoot issues using open questioning techniques and internal support tools Provide clear recommendations and solutions to common customer concerns Maintain professionalism and high customer satisfaction standards Requirements High School Diploma or higher Native or fluent Dutch (C1–C2 level) Strong English skills (C1 level) Good problem-solving abilities Strong troubleshooting skills Ability to work rotational shifts (08:00–00:00, Monday–Sunday) Eligible to work in Greece Whats Offered Full-time on-site contract in Athens Competitive compensation package Paid training and onboarding Stable and structured working environment Career development opportunities Apply Now If you are detail-oriented and customer-focused, apply today. Send your CV and a short introduction to zineb.juedi@cbtalents.org to be considered.