BPO Reservations Supervisor (Cebu City) | Onsite

About the job Reservations Supervisor (Cebu) | Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelor's degree in business administration, hospitality, or a related field. At least 3 years of experience in reservations, customer service, or a call center environment. At least 2 years in a supervisory role. GDS experience Sales experience Industry former employers were in - has to be in BPO company Responsibilities: Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training. Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations. Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service. Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets. Benefits: Upon regularization: - 10 VL, 10 SL, 5 EL - HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)