Dutch-Speaking Customer Service Representative – Athens (On-Site)

Dutch-Speaking Customer Service Representative – Athens (On-Site) Location: Athens, Greece Start Date: 27 March 2026 Schedule: Monday–Sunday | Shifts between 08:00–00:00 Work Type: Full-time | On-site Position Summary We are hiring a Bilingual Customer Service Representative (Dutch + English) to join a structured support team in Athens. This role focuses on handling inbound customer interactions, resolving inquiries efficiently, and ensuring all cases are documented and managed according to service standards. Core Responsibilities Handle inbound customer calls and provide accurate assistance Record inquiries, feedback, and case details in the customer service system Manage complaints in line with internal escalation procedures Ensure all contacts are resolved within defined service level agreements Use troubleshooting techniques and support materials to resolve issues Provide practical solutions and guidance for recurring customer concerns Maintain professionalism and high-quality service standards Candidate Requirements High School Diploma or higher education Native or fluent Dutch (C1–C2 level) Advanced English proficiency (C1) Strong analytical and problem-solving skills Effective troubleshooting capabilities Ability to work flexible rotational shifts (08:00–00:00, Monday–Sunday) Valid work authorization in Greece What You Can Expect Full-time on-site position in Athens Competitive salary package Comprehensive onboarding and training Supportive and team-oriented environment Opportunities for internal career growth Application Process Interested candidates are invited to apply by sending their CV and a brief professional summary to zineb.juedi@cbtalents.org . Shortlisted applicants will be contacted for the next steps.