Danish Customer Advisor in Portugal - Fixed Shifts & Fully Remote

Launch Your Career in Customer Advisor! (Automotive Industry) Become part of a welcoming and energetic team where empathy, collaboration, and professionalism shape every customer interaction. If you’re organized, solution-oriented, and enjoy helping others, this position can be a strong foundation for a successful career in customer service. Role Overview: As a Customer Advisor, you’ll act as the primary contact for customers, assisting them via phone, email, and live chat. Your goal will be to deliver clear, timely responses and create a seamless, positive experience for every customer. Key Responsibilities: Multi-channel Assistance: Provide professional support through phone, email, and chat Issue Resolution: Answer product or service questions, troubleshoot problems, and handle account-related requests Customer Care: Communicate solutions clearly and ensure customers feel heard and supported Accurate Records: Document interactions and outcomes accurately in internal systems Case Escalation: Identify and escalate complex or sensitive issues when needed Teamwork: Collaborate with internal departments to ensure efficient problem resolution Performance Standards: Achieve service KPIs, quality benchmarks, and response-time targets Continuous Development: Stay informed about updates, policies, and best practices to deliver top-tier support Requirements: Language Skills: Fluent in Danish (C2) and English (B2) EU citizenship or a Portuguese residency card Hands-on experience managing paid advertising campaigns A degree in Marketing or equivalent professional experience in digital marketing Strong analytical, leadership, and communication abilities Why Join Us? Competitive Salary : Your expertise and dedication are rewarded Meal Allowance : Support during your working hours Health & Life Insurance : Comprehensive benefits for your peace of mind Collaborative Team : Be part of a supportive and communicative work environment Relocation Assistance : Seamless support for your move Remote Work: Enjoy the flexibility of working from home Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities!