German Customer Support Specialist (Fully Remote, Greece)

Job Overview We are excited to welcome a German-speaking Customer Support Specialist to our dynamic team in a fully remote capacity. This role is perfect for individuals passionate about delivering exceptional customer service and who thrive in a fast-paced, international work environment. In this position, you will engage with customers through various communication channels, ensuring high service standards and effective issue resolution. Enjoy the flexibility of remote work, a structured onboarding process, and ample opportunities for professional growth. Key Responsibilities Customer Engagement: Manage incoming inquiries via phone, email, and chat. Information Delivery: Provide clear and accurate information regarding products and services. Issue Resolution: Resolve customer issues promptly and professionally. Case Escalation: Escalate complex cases to appropriate teams when necessary. Documentation: Record all interactions in internal systems to maintain accurate customer records. Performance Monitoring: Meet quality and performance KPIs to ensure a high level of service. Customer Experience: Deliver a positive and consistent experience for every customer interaction. Requirements Language Proficiency: Native or fluent German (C1–C2 level) and good command of English (B2 or higher). Communication Skills: Strong verbal and written communication skills, coupled with effective problem-solving abilities. Flexibility: Ability to work in a 24/7 rotational shift environment. Customer Orientation: A passion for providing excellent customer service. Work Authorization: EU citizenship or valid Greek work authorization. Experience: Previous customer service experience is a plus. Whats Offered Employment Type: Full-time contract. Salary: Competitive salary package. Remote Work: Fully remote role within Greece. Training: Paid training and structured onboarding process. Career Growth: Opportunities for professional development and advancement. Apply Now! Dont miss out on the chance to join our expanding international team. Apply today and take your career to the next level!