German-Speaking Sales & Customer Advisor (Hybrid in Sofia)

German-Speaking Sales & Customer Advisor Introduction A leading customer experience company in Sofia, Bulgaria is seeking a German-speaking Sales & Customer Advisor . This role is perfectly suited for communicative, goal-oriented individuals who enjoy helping customers find the right digital solutions. You will provide support for essential telecommunications services while working towards performance targets in a professional, international environment. Your Role Sales Interaction: Engage in both inbound and outbound sales calls to present tailored product and service solutions to customers. Service Support: Provide comprehensive customer support for internet, telephone, and television services, ensuring rapid and effective issue resolution. Customer Matching: Deeply understand customer needs to match them with the most suitable service offers, driving higher sales conversions. Service Excellence: Deliver a friendly and solution-oriented experience to every customer to maintain high satisfaction scores. Target Achievement: Work toward clearly defined sales and performance goals supported by uncapped commission and quality-based bonuses. Procedural Adherence: Follow established internal procedures throughout the full sales and consultation lifecycle. Your Profile Languages: High fluency in German (C1 level). Communication: Strong interpersonal skills with a proven ability to persuade, negotiate, and build customer trust. Mindset: Highly organized, analytical, and goal-oriented with a positive "can-do" attitude. Adaptability: Willingness to learn new products and procedures quickly; a team player. Experience: Previous experience in sales or the BPO sector is a significant advantage, but not a requirement. The Offer Location: Modern office in Sofia, Bulgaria , with the possibility of a hybrid work model (2 weeks office / 2 weeks home) after the initial period. Contract: Permanent employment contract with 21 days of paid annual leave. Schedule: Full-time or part-time options available (4h, 6h, or 8h shifts) between Monday and Friday (08:00 – 19:00). Training: 8 weeks of fully paid, on-site professional training (including a nesting phase). Remuneration: Attractive base salary supplemented by commissions , performance bonuses, and meal vouchers. Health: Private health insurance provided. Growth: Access to digital learning platforms and clear career progression paths within a growing global organization. Environment: Work in a multicultural team with modern office amenities including relaxation zones and team events. Are you a persuasive communicator ready to thrive in a digital sales environment? Apply today to join the team in Sofia!