Austrian German-Speaking B2B Digital Advertising Support Advisor

German-Speaking B2B Digital Advertising Support Advisor Introduction A leading customer experience provider in Portugal is recruiting an Austrian German-speaking B2B Support Advisor for a global project in the digital advertising sector. Based in Lisbon , this role involves providing specialized chat-based support to sales teams and advertisers on a major digital advertising platform. It is an ideal position for experienced professionals looking to work with a globally recognized brand in a tech-driven, B2B environment. Your Role Live Chat Support: Provide real-time assistance to B2B clients, including internal sales teams and external advertisers, exclusively via live chat. Troubleshooting: Diagnose and resolve platform-related technical issues efficiently. Ticketing & Documentation: Use ticketing tools to accurately track, document, and manage all customer interactions. Issue Escalation: Identify and escalate complex or high-level technical cases to the appropriate departments. Platform Expertise: Maintain comprehensive, up-to-date knowledge of the platform's features, tools, and frequent updates. Quality Standards: Ensure a high level of accuracy, responsiveness, and professional service quality in every interaction. Your Qualifications Languages: Native-level fluency in Austrian German (C2) and a strong command of English (B2) . Note: Standard German is not accepted for this role as it requires specific familiarity with Austrian linguistic nuances. Experience: Minimum of 2.5 years of professional experience in Digital Advertising or Technical Customer Support. B2B Skills: Prior experience managing B2B communications via chat or ticketing systems is a significant advantage. Tech-Savvy: Highly adaptable to new digital tools and frequent platform updates. Soft Skills: Exceptional problem-solving abilities and the ability to thrive in a structured, fast-paced environment. The Offer Location: Modern office in central Lisbon, Portugal , located close to the beach. Remuneration: Attractive base salary plus performance-based incentives. Relocation Support: Comprehensive package including provided accommodation and flight reimbursement for candidates moving from abroad. Health & Wellness: Private health insurance and additional benefits. Environment: A vibrant, multicultural work environment within a progressive company culture. Career Growth: The opportunity to enhance your CV by working for a world-renowned digital brand. Are you a B2B tech expert ready to support the digital advertising world? We are looking for specialized advisors who take pride in professional, real-time problem solving. Apply today to join the team in Lisbon!