Sales Specialist

Job title: Sales Specialist Type of employment: Full-time Shift Schedule: Mon-Fri 8:30 AM -5:00 PM Mountain Time + Sat 8:00AM - 12:00PM (Preferred) We are seeking a results-driven Sales Specialist to manage inbound leads and guide customers through a full-service sales experience. This role is highly CRM-focused, phone-heavy, and operates within a paperless workflow. Ideal for candidates who excel at building rapport, handling objections, and closing deals. About the Employer Specializes in local, long-distance, and international moves with professional, trained movers. Company Core Values Customer-First Service: Deliver the type of moving experience the company would want for themselves and their families. Reliability & Integrity: Arrive on time and complete moves efficiently. Professionalism: Courteous and organized service throughout the move. Attention to Detail: Ensure safe handling and accurate transport of clients belongings. Teamwork: Collaborate effectively to provide seamless moving experiences. Objective of This Role Convert inbound calls and CRM leads into booked moves Deliver accurate, timely quotes and estimates Drive consistent monthly revenue performance Provide an exceptional customer experience from inquiry to post-move follow-up Responsibilities Handle inbound sales activities (phone calls + CRM-generated leads) Guide customers through the full sales cycle: Answer incoming calls Create quotes in Smart Moving Send estimates/proposals Follow up on pending quotes Close sales/book moves Conduct post-move follow-up Request customer reviews Maintain a CRM-heavy, paperless workflow Provide accurate pricing and service recommendations Build trust and rapport through consultative conversations Perform minimal B2B outreach only when necessary (no heavy cold calling) Meet or exceed monthly revenue targets ($50K–$100K in sales) Keep CRM records updated and organized Collaborate with operations to ensure smooth move coordination Required Skills and Qualifications Proven sales experience (inside sales, inbound sales, or phone sales) Strong phone presence and objection-handling ability CRM proficiency required (Smart Moving experience preferred but not mandatory) Experience with dialers/phone systems Excellent spoken and written English (neutral/clear accent) Ability to manage multiple leads and follow-ups Commission-driven and target-oriented mindset Outgoing, conversational, and customer-focused Not script-dependent; able to build natural conversations Preferred Skills and Qualifications Experience using Smart Moving CRM Experience with Business Connect or similar phone systems Experience in moving, logistics, home services, or related industries Strong closing track record Experience in high-volume inbound environments Compensation: Base salary + 1%–2% commission structure