Outbound Sales Agent

Company: Sway Gaming Employment Type: Full-time Location: Malta About Sway Sway is an iGaming company focused on building and scaling digital products for international markets. We work with small, highly capable teams and place strong emphasis on clarity, ownership, and execution. We operate in a fast-moving environment where decisions are data-informed, responsibility is clearly defined, and teams are expected to deliver with consistency and focus. The Role We’re building a new Outbound team in Malta. As an Outbound Sales Agent you’ll contact users at key moments of the player journey and help them take the right next step - from completing registration, to becoming active, to returning after inactivity, to resolving payment/withdrawal questions. This is one role with multiple focus areas. Depending on business needs and your strengths, you may work primarily in one stream or rotate across streams: Pre-Registration (Sign-up completion) Activation / Early Conversion (newly registered → first activity) Reactivation (inactive players → return) Payments Outbound (withdrawals/payment queries → resolution & trust) What You’ll Do Make outbound calls/messages to assigned lists (leads, new users, inactive players, payment cases). Help users complete registration and de-escalate user difficulties. Convert new sign-ups into active players through consultative outreach and smart follow-ups. Re-engage inactive players with a respectful, relationship-first approach. Support payment/withdrawal queries: explain steps clearly, follow SOPs, escalate when needed. Keep accurate CRM notes, maintain clean pipelines, and follow compliance/responsible gambling guidelines. Deliver on KPIs (activity, conversion/retention, resolution time, quality). What You Bring A positive, real, go-getting and solutions oriented approach to all things life and work. Strong phone communication and confident written messaging. Sales/consultative mindset with a player-first approach. Excellent follow-up discipline and CRM hygiene. Calm, professional communication and strong attention to detail. Comfortable working with scripts and KPI targets. Fluent English and German. Nice to have: iGaming, retention/customer success, payments/fintech ops, KYC, or customer support experience. What We Offer Competitive salary. A new team with room to grow and shape processes. Structured onboarding from day one, plus clear playbooks and ongoing coaching. Modern offices in the heart of St Julian's. Two company-wide events each year.