Customer Service Officer

Responsibilities: Handle customer enquiries via phone, email, and other channels Understand customer needs, resolve issues, and provide accurate solutions Ensure first-contact resolution and follow up with internal teams where needed Provide feedback to improve tools, processes, and customer experience Build positive customer relationships and uphold service standards Support other duties assigned to ensure smooth operations Requirements: Min GCE O Level / Higher NITEC with 2 years contact centre or customer service experience A-Level, Diploma, and Degree holders with no relevant experience are welcome to apply Candidates who are available during their school vacation or temporary break are welcome to apply Bilingual with strong spoken and written English Proficient in MS Office; comfortable using multiple systems Good customer handling skills, positive attitude, and strong time management Team player who can work well in a fast-paced environment Able to commit at least 3 months Others: Working hours: 8am - 530pm (Monday – Friday) Salary: $12 per hour Location: Chai Chee (near Bedok) Kindly email your resume in a detailed Word format to candy.lim@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd http://www.peopleprofilers.com DID: 6950 9738 20 Cecil Street, #08-09 PLUS Building Singapore 049705 EA License No. 02C4944 Registration No. R1109829