Spanish Speaking Customer Support – Retail & E-Commerce Solutions

Spanish Speaking Customer Support – Retail & E-Commerce Solutions Location: Greece – Athens On-site or Remotely within the country (Relocation Mandatory) Professional Service for the Global Retail Industry We are seeking a dedicated Spanish-speaking Customer Support Specialist to join our team supporting a world leader in retail and e-commerce. As the digital marketplace expands, we provide a professional environment where your expertise ensures a seamless experience for the Spanish market. Based in Greece, you will enjoy a high standard of living, exceptional Mediterranean cuisine, and a climate that offers over 300 days of sunshine annually. Key Responsibilities Customer Consultations: Advise Spanish-speaking customers on product availability, technical specifications, and sizing across a wide range of retail categories. Order Management: Manage the end-to-end customer journey, including order processing, shipment tracking, and handling returns or exchanges with precision. Technical Assistance: Support users with digital platform navigation, account management, and secure payment processing. Problem Resolution: Resolve service-related concerns with a professional and helpful approach, ensuring a positive brand experience and high customer loyalty. Requirements Language: Native or C2-level Spanish and professional proficiency in English. Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece). Professionalism: An organized, customer-focused mindset with excellent communication skills. Experience: Previous experience in retail, sales, or customer success is an advantage. Relocation & Benefits Relocation Package: Paid flight to Greece and 2 weeks of hotel accommodation upon arrival to ensure a smooth transition. Work Flexibility: Choose between our modern, high-tech hub in Athens or work 100% remotely from any location within Greece. Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) and performance-based incentives. Professional Perks: Full paid training, private health insurance, and structured opportunities for career advancement within a global organization. Lifestyle: Benefit from a lower cost of living while accessing world-class fresh food and a work-life balance that allows you to fully experience the beauty of Greece. Join Our Team Experience a career that values your language expertise while offering a significant lifestyle upgrade in the heart of the Mediterranean. Submit your application today to start your professional journey with us in Greece.