Dutch Customer Specialist in Porto (No Phone Calls)

Launch Your Career as an E-Commerce Specialist — Support Customers Globally! Join a dynamic and team-oriented setting where your digital skills and solution-focused approach make a real impact. If you enjoy assisting others, express yourself clearly in writing, and are comfortable navigating online systems, this opportunity could be perfect for you. All support is delivered via chat and email — no phone calls required. Role Overview: As an E-Commerce Customer Specialist, you will play a key role in ensuring smooth and satisfying online shopping experiences. Through clear and friendly written communication, you’ll assist customers, solve issues, and help maintain a dependable platform. This position suits individuals who appreciate structured workflows, prioritize customer satisfaction, and want to develop within a technology-driven environment. Key Responsibilities: Provide professional, empathetic, and accurate support exclusively through chat and email Follow established procedures (SOPs) to resolve cases effectively or escalate when appropriate Meet defined performance metrics, including quality standards and SLA requirements Stay informed about product updates, platform changes, and best practices through continuous training Maintain a customer-centric mindset by offering clear and practical solutions Contribute suggestions and feedback to improve processes and elevate the overall customer experience Requirements: Language Skills: Fluent in Dutch (C1 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Experience: Minimum 1 year of experience in Customer Support Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary : Your expertise and dedication are rewarded Language Bonus : Additional rewards for your language proficiency Meal Allowance : Daily support during your work hours Health & Life Insurance : Comprehensive benefits for your well-being Collaborative Team : Be part of a communicative and supportive work environment Relocation Assistance : Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!