Reservation Coordinators (3 to 5 months Contract)

Job Purpose The Reservation Coordinator is responsible for managing booking inquiries, processing reservations accurately, and ensuring a seamless customer experience from initial contact through confirmation. The role requires strong organizational skills, attention to detail, and excellent customer service to maximize occupancy/revenue and maintain client satisfaction. Key Responsibilities Reservation Management Receive and process booking inquiries via phone, email, website, and third-party platforms. Accurately enter reservation details into the reservation system. Confirm bookings, issue confirmations, and follow up when required. Modify, cancel, or reschedule reservations as requested. Monitor availability and ensure accurate inventory management. Customer Service Provide professional, courteous, and timely responses to customer inquiries. Advise customers on availability, rates, packages, and promotions. Handle customer complaints or special requests efficiently. Ensure a positive and personalized customer experience. Coordination & Communication Liaise with operations, front office, sales, housekeeping, events, or transport teams to ensure smooth service delivery. Communicate special requests and VIP bookings to relevant departments. Coordinate group bookings and corporate reservations. Revenue & Reporting Apply correct pricing structures, discounts, and corporate rates. Upsell additional services, packages, or upgrades where applicable. Prepare daily/weekly reservation reports. Assist in forecasting occupancy and demand trends. Administrative Duties Maintain accurate records of bookings and customer data. Ensure compliance with company policies and data protection regulations. Support sales and marketing campaigns related to bookings. Perform other administrative tasks as assigned. Working Conditions Office-based role. May require shift work, weekends, or public holidays. Fast-paced, customer-focused environment. Requirements: Diploma or Bachelors degree in Hospitality Management, Tourism, Business Administration, or related field (preferred). 1–3 years of experience in reservations roles. Experience in hospitality, travel, or airline. Familiarity with reservation or booking systems (e.g., Opera, Amadeus, Galileo, CRM systems). Proficiency in MS Office (Word, Excel, Outlook). Experience using reservation management systems. Excellent English verbal and written communication skills. High attention to detail and accuracy. Strong organizational and time-management skills. Ability to multitask and work under pressure. Problem-solving skills and ability to handle complaints professionally. Team player with good interpersonal skills.