Spanish Speaking Customer Service Specialist

Key Responsibilities Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience. Handle and resolve end-to-end product troubleshooting via email and chat channels. Provide customer support for a wide range of advertising products , including technical and product-related queries. Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases. Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle. Meet productivity targets and service level metrics, contributing to Best-in-Class support performance. Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories. Requirements Experience, n atives candidates with at least 1 year of experience in customer support. Previous experience in a Contact Centre or Service Program for an Advertising Tech company . Fluent knowledge of social media platforms and basic understanding of digital advertising concepts . Strong customer service orientation , with excellent problem-solving and communication skills. Ability to work independently as well as in a collaborative team environment. Fluent Spanish (C1/C2) and good command of English.