Junior Desktop Support

, permanent Position: Junior Desktop Support Quantum Insights is seeking a highly motivated and skilled Junior Desktop Support professional to join our team on a full-time, permanent basis. As a leading provider of technology solutions, Quantum Insights is committed to delivering exceptional service to our clients and providing a supportive and collaborative work environment for our employees. Key Responsibilities: - Provide technical support and troubleshooting for hardware, software, and network related issues - Install, configure, and maintain desktops, laptops, and peripherals - Assist with the setup and maintenance of company servers and network infrastructure - Monitor and manage system backups and updates - Collaborate with team members to identify and implement process improvements - Maintain accurate records of all support activities and resolutions - Assist with onboarding and training of new employees on company technology systems - Stay up-to-date with industry trends and advancements in technology to make recommendations for system improvements Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 1-2 years of experience in desktop support or a similar role - Strong knowledge of Windows and Mac operating systems - Experience with Active Directory, Microsoft Office Suite, and remote support tools - Excellent problem-solving and communication skills - Ability to work independently and in a team environment - Strong attention to detail and ability to prioritize tasks - Certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are a plus We Offer: - Competitive salary and benefits package - Opportunities for career growth and development - Collaborative and supportive work environment - Training and certification opportunities - Modern and innovative technology tools and systems If you are a self-motivated and dedicated individual with a passion for technology and providing exceptional support, we encourage you to apply for this exciting opportunity at Quantum Insights. Join our team and be a part of shaping the future of technology solutions.