Customer Service- Import Ocean

Role: AM- Import Customer Service Location: Andheri (Marol) Minimum Qualification: Any Graduate Desired Qualification: MBA Age: 25 – 35 years Required experience range: 3 – 7 years Targeted industry: Logistics/supply chain Division: NVOCC Department: Customer Service Roles & Responsibilities: • Coordination with overseas agents • Coordination with customers • To quote rates to the customers and feedback • To arrange Customs Manifestation process before arrival. • Arrange shipments as per customer’s requirements at various destinations • Send CAN to the customers well before arrival the shipments • Arrange DSRs to the premium customers on daily basis • Making routing orders in Topaz with selling rates • To check the overseas invoices • To arrange the manifest docs from the forwarders well before • Arranging planning for road movements (Multi city container boxes) • Sending flyers for new services • Updating global rate sheets for corporate accounts • Follow up for payments for outstanding Desired Candidate’s Profile: Skills: • Should have good software skills (Ms-Excel) • Should have good communication skills (Email communication) and positive attitude • Should have negotiation skills • Should be able to handle a team effectively