Danish-Speaking Junior Technical Customer Service Representative

We need 2 years of Technical support or customer support experience. Key Responsibilities Handle customer inquiries via phone, email, and chat, providing timely and accurate information. Assist customers with product-related questions, technical support, and issue resolution. Process orders, returns, and complaints while maintaining a high level of customer satisfaction. Collaborate with internal teams to address customer concerns and escalate issues as needed. Maintain up-to-date knowledge of products, services, and industry trends. Accurately document interactions and maintain customer records in the CRM system. Strive to exceed customer expectations and deliver a superior service experience. Qualifications & Skills Language Skills: Native or fluent in Danish; proficient in English (B2 or higher). Previous experience in customer service, support, or a related field is preferred. Excellent communication and problem-solving skills. Ability to multitask, prioritize, and handle challenging situations calmly and effectively. Proficiency in using CRM systems and basic computer applications. A customer-first mindset with a positive and proactive attitude. Interest in the automotive or electrical vehicle industry is a plus. Why Join Us? Work in a fast-paced and innovative environment within the growing electrical automotive industry. Be part of a dynamic, multicultural team in the heart of Barcelona. Opportunities for professional growth and development.