Danish Automotive Customer Specialist in Portugal (Fully Remote & Fixed Shifts)

Launch Your Career in Customer Support! Become part of a welcoming, dynamic team where empathy, collaboration, and professionalism guide every customer interaction. If you’re organized, proactive, and enjoy helping people solve problems, this role offers a strong foundation for a long-term career in customer support. Role Overview: As an Customer Specialist , you’ll act as the primary contact for customers, providing assistance via phone, email, and live chat. Your goal is to deliver timely, accurate solutions while ensuring a seamless and positive customer experience. Key Responsibilities: Multi-channel assistance: Support customers professionally through phone calls, emails, and live chat Problem resolution: Handle inquiries related to products or services, troubleshoot issues, and assist with account requests Customer support & guidance: Communicate solutions clearly, address concerns, and ensure customers feel heard and supported Detailed documentation: Accurately record customer interactions and resolutions in internal systems Case escalation: Identify and escalate complex or sensitive issues following established procedures Cross-team collaboration: Work closely with internal teams to resolve customer issues effectively Performance & quality standards: Meet KPIs, quality benchmarks, and response-time targets Continuous learning: Keep up to date with products, policies, and best practices to deliver high-quality support Requirements: Language Skills: Fluent in Danish (C2) and English (B2) EU citizenship or a Portuguese residency card Hands-on experience managing paid advertising campaigns A degree in Marketing or equivalent professional experience in digital marketing Strong analytical, leadership, and communication abilities Why Join Us? Competitive Salary : Your expertise and dedication are rewarded Meal Allowance : Support during your working hours Health & Life Insurance : Comprehensive benefits for your peace of mind Collaborative Team : Be part of a supportive and communicative work environment Relocation Assistance : Seamless support for your move Remote Work: Enjoy the flexibility of working from home Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities!