Italian Speaking Technical Support Specialist

Italian Speaking Technical Support Specialist Location: Greece – Athens On-site or Remotely within the country (Relocation Mandatory) Advanced Technical Solutions in a Global Environment We are looking for a professional Italian-speaking Technical Support Specialist to join our international IT support division. In this role, you will provide high-level assistance for complex software and hardware solutions, acting as the technical bridge for our Italian-market clients. Based in Greece, you will join a thriving international community that values technical expertise as much as quality of life. Trade the busy urban centers for a professional career defined by innovation, 300 days of sunshine, and the world-renowned Mediterranean lifestyle. Responsibilities System Diagnostics: Provide comprehensive technical support for Italian-speaking users, troubleshooting operating systems, software installations, and network connectivity issues. Problem Analysis: Identify, research, and resolve complex technical problems using internal diagnostic tools and database resources. Tiered Support: Handle initial escalations and coordinate with senior engineering teams to ensure minimal downtime for enterprise and consumer clients. Documentation: Create and maintain detailed technical logs and contribute to the expansion of our Italian-language knowledge base and FAQ resources. Requirements Native or C2-level Italian and professional proficiency in English. Mandatory: EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece). Proven experience in technical support, IT helpdesk, or a similar analytical role. Strong familiarity with modern OS environments (Windows/macOS), networking protocols, and hardware architecture. Relocation & Benefits Standard Relocation Package: We provide your flight to Greece and 2 weeks of hotel accommodation upon arrival to ensure a smooth transition. Work Flexibility: Choose to work from our state-of-the-art tech hub in Athens or 100% remotely from any location within Greece. Financial Package: Competitive monthly salary with 14 payments per year (including holiday and vacation bonuses) and performance incentives. Professional Perks: Full paid technical training, private health insurance, and structured career paths within a global technology leader. Lifestyle: Enjoy a lower cost of living while accessing world-class fresh cuisine and the natural beauty of the Greek mainland and islands. Join Our Team Take the next step in your technical career by joining a team that rewards your expertise and provides a superior lifestyle. Submit your application today to start your professional journey with us in Greece.