Croatian Customer Agent in Athens (No Night Shifts)

Start Your Career as a Customer Agent! Are you passionate about helping people and resolving travel-related concerns efficiently? Join a friendly, fast-moving team where you’ll support travellers and make sure they feel informed, confident, and cared for every step of the way. This role is well suited to proactive, detail-oriented individuals who value delivering outstanding customer service. About the Role: As a Customer Agent, you’ll be the primary point of contact for customers seeking assistance before, during, or after their trips. Using digital communication channels, you’ll handle inquiries related to bookings, itinerary changes, cancellations, refunds, and general travel questions—helping ensure a seamless and stress-free travel experience. Key Responsibilities: Assist travellers via chat, email, and online platforms with a wide range of travel-related inquiries Handle bookings for flights, accommodation, car rentals, and activities, including modifications and cancellations Provide clear guidance on itineraries, travel requirements, baggage policies, and refund processes Support customers with account updates, payments, and loyalty or rewards programs Identify urgent or complex cases, such as travel disruptions or missed connections, and escalate when needed Accurately document customer interactions and resolutions in internal systems Collaborate with internal teams and external partners to maintain consistent service quality Meet service quality standards, productivity goals, and response-time KPIs Stay up to date on travel policies, destination updates, tools, and process improvements Requirements: Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary : Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Onsite Work: Engage and grow in a collaborative office environment Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!