Medical/Nursing Support ||| Licensed Care Management

Licensed Care Management Clinical Support Specialist Location: Remote | U.S. Business Hours Employment Type: Full-Time About the Role We are seeking a Licensed Care Management Clinical Support Specialist to support a U.S.-based clinical care management team. This role is ideal for a licensed healthcare professional with experience in patient coordination, clinical documentation, and regulatory compliance who can confidently support care management operations in a remote setting. Active U.S. Care Management licensure is mandatory for this role. Key Responsibilities Clinical & Operational Support Provide remote administrative and clinical support to ensure smooth daily operations Manage client intake and onboarding processes Schedule clinicians for home visits using EMR/EHR systems Maintain accurate, timely, and compliant medical documentation Patient Care Coordination Communicate with patients, families, and caregivers via phone, email, and secure platforms Respond to patient inquiries within scope of practice (no diagnosing or prescribing) Assist in the development and documentation of care plans under licensed supervision Coordinate follow-ups, referrals, and continuity of care Compliance, Billing & Documentation Ensure full compliance with HIPAA, company policies, and U.S. healthcare regulations Support insurance billing documentation and care management reporting Generate invoices, coordinate with vendors, and track required documentation Maintain strict confidentiality and patient-centered standards Technology & AI-Supported Workflow Optimization Utilize EMR/EHR systems efficiently for documentation and scheduling Leverage approved AI and digital tools to assist with documentation structuring, workflow efficiency, and reporting (AI supports operational efficiency only — not clinical decision-making) Identify opportunities to improve documentation accuracy and process efficiency Required Qualifications Active U.S. Care Management license (mandatory) Minimum 1+ year of recent healthcare or care management experience (home health or care management preferred) Strong working knowledge of EMR/EHR systems Minimum English proficiency: B2+ (professional written and verbal communication required) High attention to detail and strong organizational skills Ability to work independently in a structured remote environment Availability during U.S. business hours Preferred Qualifications CNA, MA, RN, LPN, or Home Health Aide certification Experience with insurance billing or care coordination Experience supporting home health, hospice, or care management programs Familiarity with telehealth or remote patient coordination Experience using AI-supported documentation tools Requirements High school diploma or equivalent (healthcare or medical office training preferred) Reliable high-speed internet and professional remote workspace Personal smartphone and computer Current immunizations and state-required health tests (if applicable) Ability to work flexible hours and participate in on-call rotations if required Strong commitment to confidentiality and regulatory compliance Why Join Us 100% remote healthcare role Meaningful work supporting patient outcomes Structured, compliance-focused clinical environment Opportunity for long-term placement and professional growth