Call Center Process Excellence Lead – Healthcare (Cebu City, hybrid)

Process Excellence Lead – Healthcare (Cebu City) Account Type: Healthcare (Voice Support) Location: Hybrid (3x Onsite per week in Cebu) Shift: Night Shift Start Date: March 6 and 9, 2026—the separate dates for the two openings The Role We are seeking a strategic leader to spearhead process transformation and operational efficiency. In this role, you will leverage methodologies like Lean Six Sigma and automation to optimize our healthcare operations while managing a high-performing team of Black Belts. Key Responsibilities Process Transformation: Lead small and large-scale improvement projects using Lean Six Sigma, data analytics, and automation tools. Operational Control: Maintain rigorous oversight of operations through risk identification, mitigation strategies, and constant monitoring. Transition Management: Ensure seamless project or process transitions by proactively addressing quality concerns and critical bottlenecks. Innovation & Ideation: Foster a culture of continuous improvement by driving new ideas and transformative initiatives. Leadership: Provide strategic guidance and mentorship to a team of Six Sigma Black Belts. Qualifications & Skills Certification: Must be at least a Certified Lean Six Sigma Green Belt . Experience: 5 to 7 years of professional experience in process excellence or continuous improvement. Industry Background: Experience in the Healthcare sector is preferred, though we are open to experts from manufacturing, engineering, or other related fields. Education: Completion of at least 2 years of college education.