Senior Group Lead - UK Financial Customer Service (Quezon City) | Onsite

Start Date: 30-March Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: With 4 to 6 years of operations management experience in a US/UK financial account. Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered. Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING Good interpersonal and people management skills with good problem solving approach Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal and external customers Ability to exercise managerial judgment and perform as a mentor