Desktop Support Technician (Enterprise IT Support)

Desktop Support Technician – Enterprise IT Support Location: Oshkosh, WI Schedule: 1st Shift | Monday–Friday, Standard Business Hours Contract Duration: Through 12/31/2026 (Extension Possible) Pay: $25–$30/hour Work Authorization: U.S. Citizenship Required We are seeking a customer-focused Desktop Support Technician to join a collaborative enterprise IT support team supporting end users across a national organization. This role is ideal for IT professionals who enjoy hands-on troubleshooting, resolving technical issues, and providing high-quality support in a fast-paced environment. You will play a key role in maintaining operational excellence by supporting hardware, software, and end-user technology while ensuring timely ticket resolution and strong stakeholder communication. Key Responsibilities Provide day-to-day technical support for enterprise end users, including hardware, software, and device troubleshooting Diagnose and resolve desktop, laptop, and peripheral issues (PCs, laptops, iPads, USB encryption devices, etc.) Support break-fix, imaging, IMAC (Install, Move, Add, Change), and incident response activities Troubleshoot basic network connectivity, AV equipment, telephony (Cisco/Avaya), and OT-related devices Document incidents, requests, and resolutions within a ticketing system (ServiceNow or similar) Respond to escalated tickets from the Service Desk and ensure timely issue resolution Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint Participate in small IT projects and operational improvement initiatives Contribute to helpdesk documentation, SOPs, and knowledge base materials Engage directly with stakeholders to provide excellent customer service and communication during incident response Required Qualifications: 2+ years of experience in Desktop Support, IT Support, Helpdesk, or a similar end-user support role Hands-on experience troubleshooting hardware and software issues for end users Strong customer service, communication, and problem-solving skills Experience with operating systems, hardware support, and IT service management processes (ITSM/ITIL) High School Diploma with relevant certifications or an Associates Degree in IT or related field Preferred Qualifications: Experience supporting users in a manufacturing or enterprise environment Familiarity with ticketing systems (ServiceNow or similar) Exposure to ITIL processes and structured incident management Bachelors Degree in Information Technology or related field Work Environment & Team Onsite role supporting a team of approximately 12 IT professionals Collaborative, ticket-driven environment with varied daily technical challenges Support users across multiple locations nationwide Stable, long-term contract with potential extension based on performance and business needs Why This Role Stands Out High-impact enterprise IT support role with broad technical exposure Opportunity to work on both operational support and small IT projects Consistent schedule with no travel requirements Strong team environment with opportunities to expand technical skills and cross-train This position is well-suited for Desktop Support Technicians, IT Support Specialists, or Helpdesk Analysts looking to grow their experience within a structured enterprise IT environment.