Client Success Management Manager - BPO

We are looking for a results-driven Manager – Client Success Management to lead strategic client relationships and drive business growth. This role is critical in ensuring client satisfaction, maximizing account value, and aligning cross-functional teams to deliver outstanding service and measurable results. Key Responsibilities Build and maintain strong, long-term relationships with assigned clients to maximize business value. Act as the primary point of contact for key accounts, managing complex client needs and transactions. Collaborate closely with internal teams including Sales, Design, Creative, Marketing, Advertising, Logistics, and Operations to ensure seamless service delivery. Develop and execute strategic account plans to improve client performance and outcomes. Identify and pursue opportunities to grow existing accounts through upselling and cross-selling. Set revenue targets and drive execution plans to achieve and exceed them. Monitor market trends and competitor activities to proactively retain and grow clients. Oversee accounts receivable collections in coordination with the Finance team. Manage invoice disputes related to taxes, discounts, or non-contractual items. Lead contract renewals, annexes, scope changes, pricing adjustments, and negotiations in coordination with the Governance team. Coordinate salary adjustment negotiations related to headcount requirements with HR. Required Skills & Competencies Core Competencies Forward Thinking Business Acumen Customer Centricity Internal & External Networking Team Empowerment & Development Technical Skills Market Research & Analysis Performance Reporting Financial Budgeting Processes Commercial Awareness Client Satisfaction Management Qualifications Bachelors Degree (required) Postgraduate degree is a strong plus Experience Requirements Total Professional Experience: 12–15 years Management Experience: 10–13 years Language Skills Arabic: Proficient English: Proficient