Operations Manager, Athens

Operations Manager,Athens Managing People ● Trains, coaches, schedules and supports colleagues, ensuring they perform productively. ● Focus on the team and create an environment where they feel supported, have opportunities to grow and enjoy what they do. ● Monitor the performance of the team and give regular feedback through one to ones and performance reviews. ● Manages all necessary staff recruitment processes. ● Lead by example in creating a memorable experience for our guests that exceeds their expectations and builds a great reputation. ● Interacts with guests, obtain feedback and effectively handle guest complaints. ● Lead from the front, taking hands on action, setting standards, motivating the team around. Managing Operations ● Oversees all departments on a daily basis to ensure an optimal level of service and hospitality. ● Plans, schedules, coordinates tasks, allocates responsibilities to achieve the most productive operating model. ● Resolve complaints and avoids potential problems by reviewing and monitoring operational issues, business flow and associate performance. ● Inspects facilities and all back of house areas on a daily basis to ensure they are complied with health and safety standards. ● Ensures hotel maintenance and staff or equipment adequacy. ● Inspects and coordinates all departments for cleanliness, ambience, service, readiness, staffing and hospitality culture. ● Oversees all maintenance works and external service providers. ● Prepares required operational paperwork, reports and schedules in an organized and timely manner. Managing Business ● Is aware of guest satisfaction scores and brand values towards increasing overall guest satisfaction. ● Able to balance operational needs, implement brand strategies and display a passion for business excellence. ● Stays updated with industry trends, monitors the competition. ● Manage all costs and expenses of daily operations. ● Manage the property’s relationship with the head office and collaborate closely in terms of budget, forecasting, sales, distribution, reporting, yield. ● Make sure the brand standards are followed and think creatively in how to engage with the local market and neighborhood