Collections Specialist | Shared Services

Work Schedule: Monday to Friday - Dayshift, Full Onsite Location: BGC, Taguig Industry: Shared Services Key Responsibilities: Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets. Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions. Identify and promptly escalate high-risk accounts, significant payment delays, or complex disputes to management for appropriate action. Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships. Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time. Qualifications: Bachelors degree in Accounting, Finance, Business Administration, or a related field Minimum of 3 years experience in Collections or Accounts Receivable Experience handling customer disputes and account reconciliations Proficiency in SAP and strong Microsoft Excel skills Experience working with global stakeholders Effective written and verbal communication skills Customer service experience is an advantage Power BI experience is an advantage