Genesys Cloud Engineer

We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units. You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions. What You'll Be Doing - Designing end-to-end *Genesys Cloud CX architectures* (voice, digital, AI) - Building enterprise-grade *IVR flows* using Architect - Configuring *routing, queues, skills, and advanced logic* - Deploying *AI Studio bots, AI Guides, Agent Assist, predictive routing* - Supporting CRM & backend integrations using *APIs and webhooks* - Leading UAT, go-live, and post-launch optimization - Delivering rapid enhancements across multiple business units What We're Looking For? 3–4 years *hands-on* with Genesys Cloud CX (within total 5–7 years experience) Strong IVR, routing, and queues configuration experience Real-world implementation of *AI Studio, conversational bots, AI Guides* Experience working with *vendors / system integrators* Ability to work independently & deliver under tight timelines Solid troubleshooting and stakeholder communication skills *Bonus points for:* Genesys Cloud CX Certifications (Professional, Architect, Developer) Why join us ? - Work on cutting-edge Genesys Cloud CX programs - Lead real implementations — not just advisory work - Influence architecture, strategy, and CX transformation - A dynamic environment with high ownership and impact