Transition Lead

Transition Lead Reports to: Manager, Transition and Stabilization Primary Function/General Purpose of Position The Transition Lead is responsible for executing Knowledge Transfer (KT), shadowing, go-live readiness, and early-life stabilization activities for functions transitioning into the captive Global Capability Center. This role ensures operational readiness through structured KT execution, documentation validation, risk management, and hyper-care coordination. The Transition Lead partners closely with U.S. stakeholders, Global Process Owners, and technology teams to deliver stable, compliant, and adoption-ready operations. Essential Job Functions Execute Knowledge Transfer & Readiness Own KT execution including shadowing and reverse shadowing, proficiency validation, certification sign-offs, and readiness checkpoints to ensure receiving teams meet defined performance and quality standards. Validate Process Documentation & Controls Review and validate SOPs, process maps, control documentation, and work instructions to ensure accuracy, compliance, and audit readiness prior to go-live. Coordinate Go-Live & Cutover Activities Support cutover planning, access readiness, deployment coordination, and go-live execution in partnership with U.S. teams, Global Process Owners, and technology stakeholders. Lead Hyper-Care & Early-Life Monitoring Facilitate stabilization activities post-go-live, including issue triage, defect tracking, escalation management, and exit-from-hyper-care readiness based on defined KPIs. Manage Risks, Issues, and Dependencies Identify transition risks, quantify impacts, track mitigation actions, and escalate decisions using established RAID and governance protocols. Provide Governance & Stakeholder Reporting Prepare and deliver transition status updates, readiness dashboards, and executive-ready materials to support operational reviews and decision-making. Support Continuous Improvement & Standardization Contribute insights, lessons learned, and improvement recommendations to strengthen KT playbooks, transition standards, and future migrations. Licensing/Certification Lean Six Sigma (Yellow/Green Belt), PMP, or PRINCE2 (preferred) Education Bachelors degree in Business, Management, Engineering, or related field (required) Masters degree (preferred) Work Experiencex` 5+ years of experience supporting transitions, migrations, or shared services operations within a global or captive GBS/GCC environment Hands-on experience with Knowledge Transfer, shadowing models, go-live readiness, and stabilization support (required) Training Formal training in change management (Prosci/ADKAR), process mining tools (e.g., Celonis, UiPath), Program and Project Management (PPM), Lean Six Sigma (preferred). Strong execution discipline and attention to detail Comfortable working across time zones with U.S. stakeholders Clear communicator with structured problem-solving skills Able to balance speed, quality, and risk in live operational transitions Skills Hard/Tech/Clinical Skills : Program/workstream leadership Target Operating Model (TOM) and control design Governance and benefits tracking Knowledge Transfer strategy and hyper-care Soft/Interpersonal Skills: Influence and facilitation Executive‑ready communication Analytical thinking and prioritization Coaching and quality mindset Work Set-up Shift: Night Shift Location: Park Triangle Corporate Centre, BGC Arrangement: Hybrid (3 days RTO & 2 days WFH per week) By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.