German Speaking Fraud Activity Agent

As a Fraud Activity Agent on our team, you will: Investigate and verify suspicious activity using internal tools and predefined processes Collect, review, and validate documentation submitted by customers to assess potential fraud Resolve high-risk cases within established timelines, ensuring prompt and accurate action Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window Maintain accurate case records and ensure adherence to internal protocols and SLA requirements Communicate effectively and professionally in sensitive or escalated cases Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk Proactively identify areas for improvement in fraud prevention workflows and share recommendations Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases Your qualifications Have a C1 level of German and advanced English skills Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment Consistently met or exceeded KPIs in previous roles Have no disciplinary actions on your record and maintain professional integrity Possess excellent interpersonal skills including active listening, empathy, and adaptability Are experienced in handling complex or escalated customer interactions with professionalism Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently Demonstrate autonomy, accuracy, and attention to detail in every task Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly Are proficient with operational tools such as CRMs and shipment tracking systems Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations Take initiative to drive improvements and share best practices with your team Are reliable, punctual, and uphold a positive and professional work ethic Whats in it for you Full-time 39 hours/week permanent contract Salary: 22,000 euros gross/year + up to 2,400 euros gross/year in bonus Great office location in Barcelona Fully paid training about the company and the project youll be working on Career development program and specialized courses